CoreAgent.ai
AI customer support — the ticket line

Closes the ticket on the call.

AI customer support looks up the order, explains what happened, and completes a replacement, refund or change inside the rules you set. If a person steps in, they get the full story.

Join the waitlist See a support call
Live support
AI customer support
My order never arrived and it's been a week.
It shows as delivered yesterday, but not to you. Replacement or refund?
A replacement, please.
Resolved. Replacement ships today. Tracking emailed.
Support, without the hold queue

Watch the AI support agent close a ticket.

Order missing. Policy checked. Replacement queued. Helpdesk already updated when the call ends.

Caller
My order never arrived and it's been a week.
CoreAgent
I'm sorry about that. It shows as delivered yesterday, but not to you. Replacement or refund?
Caller
A replacement, please.
CoreAgent
Done. It ships today and I've emailed the tracking. Anything else I can sort out?
Outcome
Ticket resolved on the call
IssueOrder not received
ResolutionReplacement ships today
Follow-upTracking emailed

The five jobs this line is built for

Where is my order. It never arrived. I need to change it. I want a refund. Can I speak to someone. Front desk is on AI receptionist. New sales are on the AI calling agent.

  • Identify the caller and the order or ticket
  • Explain status in plain language
  • Process a replacement or refund within your policy
  • Open, update or close the helpdesk ticket during the call
  • Escalate to your team with a summary when the case is out of bounds

AI customer support vs a queue vs a chatbot

Phone-channel AI customer support compared with a classic call queue and a text chatbot.
Capability Hold queue / IVR Website chatbot CoreAgent on the phone
Channel the customer chose Phone — then they wait Chat, if they find it Phone — answered immediately
Looks up the live order Only after an agent joins Sometimes During the conversation
Completes a refund / replacement Human only Rarely, and not by voice Inside your written policy
Updates the helpdesk After the call, if logged Creates a chat ticket Writes the outcome as it happens

Support lines this is built for

Ecommerce and retail Subscriptions and delivery Marketplaces Retail and delivery Travel and hospitality SaaS onboarding lines
Questions

About AI customer support.

AI customer support is a voice agent that handles inbound support calls: it identifies the caller, looks up the order or ticket, explains the status, and — inside the policies you set — processes a change, replacement or refund. It writes the outcome into your helpdesk.

Also in CoreAgent
AI calling agent

Book orders and appointments on the call

A voice agent that checks real availability, confirms by SMS and never misses the rush.
AI receptionist

A 24/7 virtual front desk

Greets every caller, answers from your hours and policies, and only interrupts your team when it should.

Get AI customer support first.

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